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//AI-Powered Content

AI-Powered Content Suggestions is a groundbreaking feature of Pergamon that transforms the documentation process by harnessing the capabilities of artificial intelligence. This innovative tool analyzes existing content and user behavior to provide intelligent recommendations tailored to specific documentation needs. By understanding the context and intent behind user queries, Pergamon® can suggest relevant content components, phrases, and even formatting styles that enhance clarity and engagement. This not only accelerates the content creation process but also ensures that the final documentation resonates with the target audience, leading to improved user comprehension and satisfaction.

Moreover, the AI-driven recommendations help maintain consistency across documentation projects, which is crucial for brand integrity and user trust. As teams work collaboratively to produce user manuals and guides, the AI system continuously learns from edits and feedback, refining its suggestions over time. This adaptive learning approach allows organizations to leverage collective knowledge and best practices, ultimately enhancing the overall quality of their documentation. By integrating AI-Powered Content Suggestions into their workflows, companies can significantly reduce the time spent on content creation while delivering high-quality, user-focused documentation that meets the evolving needs of their customers.

//Seamless Collaboration 

Pergamon enhances seamless collaboration by providing a platform that integrates various tools and features designed to foster teamwork and communication among users. One of its standout capabilities is real-time editing, which allows multiple team members to work on documents simultaneously. This feature eliminates the delays often associated with traditional document sharing, enabling faster decision-making and reducing the chances of miscommunication. As users edit content, changes are instantly visible to everyone, promoting transparency and ensuring that all team members are on the same page.

In addition to real-time editing, Pergamon offers efficient commenting and feedback functionalities, allowing users to leave notes, suggestions, and questions directly within the document. This interactive approach facilitates meaningful discussions right where the content resides, making it easier to address concerns and implement changes swiftly. The platform also supports version control, so teams can track changes over time and revert to previous versions if necessary, further enhancing collaboration by ensuring that everyone has access to the most current information. Overall, Pergamon’s robust collaborative features not only streamline workflows but also create a more cohesive and productive working environment for teams, empowering them to achieve their goals effectively.

//Intelligent Version Control

Intelligent version control with Pergamon revolutionizes the way teams manage document revisions, ensuring that collaboration remains organized and efficient. This feature automatically tracks changes made to documents, allowing users to see a comprehensive history of edits, comments, and updates. By maintaining a clear record of alterations, Pergamon enables teams to understand the evolution of their content, making it easier to identify who made specific changes and when they occurred.

One of the standout benefits of intelligent version control is its ability to facilitate rollback options. If a team decides that a particular edit detracts from the overall quality of the document, they can quickly revert to a previous version with just a few clicks. This capability minimizes the risk of losing valuable work and ensures that teams can experiment with new ideas without fear of permanent consequences. Furthermore, Pergamon’s version control system integrates seamlessly with its collaborative features, allowing users to work together in real-time while still having the security of knowing that their document history is intact. Ultimately, intelligent version control not only enhances productivity but also fosters a sense of confidence among team members, allowing them to focus on creating high-quality documentation.

//Dynamic Content Generation

Dynamic content generation is revolutionizing the way organizations create and manage user manuals, and Pergamon® is at the forefront of this transformation. With Pergamon® leverages advanced technology to enable the creation of personalized and contextually relevant documentation. By utilizing modular content management, businesses can effortlessly assemble, update, and customize content components such as text, images, and videos in real-time. This approach not only ensures consistency across documents but also allows for rapid adaptation to changes in product specifications or user needs.

One of the standout features of Pergamon® is its ability to automate content updates, significantly reducing the time and effort required for manual revisions. This dynamic capability is particularly beneficial for industries that require extensive documentation, as it supports seamless content translation and localization to cater to diverse audiences. Furthermore, Pergamon®’s user-friendly interface empowers teams to collaborate efficiently, ensuring that all stakeholders contribute to the content creation process. By harnessing dynamic content generation, Pergamon® not only enhances the quality of user manuals but also optimizes operational efficiency, helping organizations deliver exceptional documentation experiences to their customers.

//Michael Keppe

CEO

Michael Keppe is the driving force behind Pergamon’s vision of transforming how businesses approach technical documentation. With a Master’s degree in Technical Documentation and over 20 years of leadership experience in the retail industry, Michael has a proven track record of delivering growth and innovation.

As a board member and AI & Sustainability Leader at the German Chamber of Commerce, he has spearheaded numerous initiatives integrating advanced technologies with sustainable practices.

At Pergamon, Michael leads the charge in creating a seamless fusion of AI-driven efficiency and customer-centric solutions, ensuring businesses can scale and innovate faster.

//Kamil Kazala

CTO

Kamil Kazala is the technological architect of Pergamon’s cutting-edge systems. With over two decades of expertise in software development and system integrations, he plays a pivotal role in advancing the company’s AI-driven platform.

Kamil’s experience leading the technical documentation team at DEKRA Testing Lab has honed his ability to bridge the gap between technology and practical business applications.

His forward-thinking approach ensures Pergamon’s solutions not only meet but exceed the expectations of modern enterprises, setting a benchmark for innovation and reliability.

//Mario Sauke

CFO

As Pergamon’s Chief Financial Officer, Mario Sauke brings a unique blend of financial acumen and technical expertise.

Having led the technical documentation team at Intertek Testing Lab, Mario has built a career on aligning operational processes with sound financial strategies. With over 20 years of experience spanning quality control, compliance, and HR, he ensures Pergamon remains fiscally robust while staying agile in a competitive market.

Mario is deeply committed to fostering sustainable growth and empowering the company to deliver unparalleled value to its clients.

//Chris Kazala

COO

Chris Kazala is the operational backbone of Pergamon, overseeing compliance, quality management, and process optimization.

With a rich career that includes QA management roles at Intertek, DEKRA labs, and several global retail sourcing companies, Chris ensures Pergamon’s operations are both efficient and resilient.

His meticulous attention to detail and commitment to excellence make him a vital part of the company’s mission to deliver best-in-class solutions.

//Adam Ciurzyński

LEAD CODER

Adam Ciurzyński is the mastermind behind Pergamon’s AI-driven system architecture. With more than 20 years of experience in CRM, CMS, and network solutions, he has built a reputation for creating enterprise systems that are both powerful and user-friendly.

Adam’s expertise enables Pergamon to deliver innovative, scalable solutions that transform the way companies manage and create technical documentation.

His passion for technology ensures Pergamon remains a step ahead in an ever-evolving landscape.

//Current Content Management Process

Pergamon provides extensive support and training resources, including documentation, tutorials, and customer service, to ensure a smooth onboarding experience for new users.

User feedback is integral to Pergamon’s development cycle, with regular collection and incorporation of suggestions into product updates and enhancements.

Pergamon’s team actively monitors and adapts to industry trends and regulatory updates, ensuring the platform remains current and compliant.

Pergamon’s development roadmap is focused on continuous innovation, including AI-driven content analysis and expanded integration capabilities, driven by user feedback and market demands.

The content analysis and structuring process in Pergamon typically takes 2-4 months for about 1000 user manuals. It is dependent on several factors, including the complexity of the content framework, the number of product categories, the range of target markets, and the intricacies of content customization. Our approach is tailored to each client’s specific needs, ensuring that we provide a solution that is both efficient and effective for your unique content challenges.

//System Capabilities and Integration 

Yes, Pergamon is highly customizable to meet your unique content management requirements, ensuring that the system aligns with your company’s processes and workflows.

Pergamon supports multilingual content management and localization, enabling you to manage and distribute content across different languages and regions with ease.

Pergamon is adept at integrating with a variety of CRM and ERP systems that support API-based data exchange. Our developers are ready to collaborate with your CRM and ERP system providers to establish a customized data bridge, ensuring a smooth and efficient flow of information between Pergamon and your existing systems.

Pergamon is engineered to enhance collaboration across all phases of the technical documentation journey. It provides a unified platform where information architects, technical writers, designers, translators, quality control specialists, and project managers can work together effectively. Features such as shared workspaces, real-time editing, version control, and integrated communication tools are designed to foster a cohesive environment for all stakeholders involved in the creation and management of technical documentation.

Pergamon provides advanced analytics and reporting tools that deliver insights into content usage, user engagement, and operational metrics to inform strategic decisions.

//Data Security and Handling

Pergamon employs stringent security protocols, including encryption and secure hosting, to protect your data and ensure compliance with international data protection standards.

The primary data center for Pergamon is in Singapore, but hosting can be configured to suit your business needs and preferences.

Yes, Pergamon allows for data export in XML format, ensuring compatibility and ease of transition to other systems or providers.

Our team can import and structure content from a wide range of file formats, including Word, PDF, and outlined text, streamlining the content management process. Direct file import in Pergamon is currently supported for CSV and XLIFF files and will be expanded to Word, XML formats in the near future.